Reference

What You Agree To When You Use b9login

Every account on b9login operates under a clear set of terms — covering how your data is handled, what you can expect from us, and what we expect in return.

Account TermsData & PrivacyWallet PoliciesEligible Regions OnlyContact & Disputes
b9login What You Agree To When You Use b9login
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Control

We keep your personal data only as long as your account is active or as required by applicable law. You can request a summary of what we hold, ask for corrections, or initiate account closure through the help centre in your dashboard. We do not sell your data to third parties.

Data Retention

Account and transaction records are kept in line with applicable legal requirements. Once your account is closed, we delete personal data that is no longer required to be held.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected with OTP verification on login and any wallet transaction above a set threshold. If you notice unusual activity, contact support immediately to freeze your account.

Requesting Changes

To update your registered details or request data deletion, go to account settings and submit a request — or contact support via live chat, citing your account number.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your rights under these terms, want to request a copy of your account data, or need to raise a formal dispute, our support team handles legal enquiries separately from general account help. Reach out through any of the channels below and clearly state that your query is a legal or policy matter so it gets routed correctly.

Live Chat Open the chat window from within your account for real-time help — flag it as a legal query at the start.
Email Support Send your legal or policy question to our support address found under account settings; include your registered mobile number.
Account Help Centre Our help centre covers data requests, account closures, and dispute steps — available directly from your logged-in dashboard.

Common Legal and Policy Questions

Below are the questions we see most often around account rights, data handling, and how our terms apply to you. If your question is not covered here, raise it directly with our support team.

Access depends on whether use of the platform is permitted under your local law. It is your responsibility to confirm this before registering or funding your account wallet.

We hold your registered mobile number, transaction history, and wallet activity. You can request a full summary by submitting a data access request through the help centre in your dashboard.

Go to account settings and select the account closure option. Any remaining wallet balance will be reviewed and released to your registered JazzCash, Easypaisa, or Raast account after verification.

We notify you via your registered mobile number when terms are updated. Continuing to use your account after the update means you accept the revised terms. You may close your account if you do not agree.

Contact our support team via live chat or email, label it clearly as a formal dispute, and include your account number and the relevant transaction date. Legal queries are routed to a dedicated review team.

Yes — all funds deposited through JazzCash, Easypaisa, or Raast fall under b9login's wallet policy once they clear. Each payment provider's own terms also apply to the transfer itself.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.